TERMS AND CONDITIONS

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PRIVACY POLICY

This website is managed by Roccamore ApS, a company registered in Denmark. We recognize the importance of private information protection and follow our privacy policy requirements.

Shopify Inc. hosts our webshop. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. When you purchase something from our webshop, you give us your consent to collect and use the personal information you give us, such as your name, address and email address. When you browse our webshop, we use “cookies” and automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us improve our services. 

We only use your data to complete our services and improve your experience. If you have any questions about how we protect your privacy, you are welcome to contact us at contact@roccamore.com.

You can see below how we use your data, and why we do it. 

1. Your name and contact information

• To deliver your purchases to you

• To send you service messages by text or email - so we can tell you when your order is coming and  any other relevant service messages

    • Sending you information by text or email about our new products and services - to keep you up to date. We only send this with your permission

      • Showing you roccamore adverts as your browse the web - so you can see our latest products and deals

        • Finding out what you, and other customers, like - to ensure we are giving you what you want, and keep our content relevant 

        2. Your payment information

        • To take payments and make refunds - we have to do this to complete our services.

        If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

        We accept Dankort, Visa, Mastercard, Maestro, American Express, MobilPay, PayPal, Diner's Club, Klarna, and JCB. 

        3. Your contact history with us - what you’ve sent us on chat, e-mail or on social media. 

        • To provide customer service and support - We’ve got to do this to perform our contract with you, and be able to follow up on orders, or product related information you have asked for

          • To continuously improve our products and services 

          4. Purchase history and products added to cart

          • 
          To complete orders

            • Provide customer service and support, and handle returns

              • Finding out what you, and other customers, like - to ensure we are giving you what you want, and keep our content relevant 

              5. Information about your device and how you use our website

              This includes your IP address and device type. Additionally, if you choose to share it with us, your location data. This information is used:

              • To improve our website and customer journey - so we can give you the best possible shopping experience

                • To protect our website - prevent and detect fraud against you and roccamore; and to meet our legal obligations about looking after your data.

                • To protect your personal information - we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

                6. Your responses to surveys and competitions

                We use information that you provide to us when you enter surveys, competitions or promotions. We do this in order to announce a winner, as well as to improve your experience and the products and services that we offer. 

                Providing your personal information is not mandatory. However, without it you may not be able to complete a purchase from the website, and we may not be able to provide an optimal overall customer experience. It is your choice – and we promise to respect it.

                We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our website, and developing new products and services. We also share this information with third parties. 

                7. Sharing your information

                We do not, and will not, sell any of your personal data to any third party – including your name, address, email address, or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. 

                However, we do share relevant data with the following categories of companies, which are essential to providing our services:

                • Companies that are involved in completing your order; such as, payment service providers, customer service applications, our warehouse and their employees, and delivery companies.

                  • Professional service providers; such as, marketing agencies, advertising partners, and website hosts who help us run our business.

                    • Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.

                      We may provide third parties with aggregated, but anonymized, information and analytics about our customers.

                      8. Marketing messages

                      If you sign up for our newsletter, we will send you marketing messages by email, in order to keep you aware of what we’re up to and help you see and find our products.

                      You can stop receiving marketing emails from us at any time by doing the following:

                      • Clicking on the ‘unsubscribe’ link in any email

                        • Contacting our customer care team at contact@roccamore.com

                          Once you do this, your profile will be updated to ensure that you do not receive further marketing messages. Please note that as roccamore offers inter-connecting services, it might take a few days for all our systems to be updated. You may continue to receive messages from us while your request is processing. By discontinuing marketing messages you will not interfere with service communications (such as order updates or if you have expressed interest in a specific roccamore event).

                          9. Seeing adverts for roccamore online 

                          We engage in online advertising to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we target roccamore banners and ads to you when you are on other websites. We do this by using a variety of digital marketing networks and ad exchanges; we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.  

                          The banners and ads that you see are based on information that we hold about you, or your previous use of the roccamore website. For example, your roccamore search history and the content you have read, as well as roccamore banners or ads that you have previously clicked on.

                          10. Keeping your information 

                          We’ll hold on to your information for as long as is needed to be able to provide our services to you, for a maximum of 5 years. 

                          If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you. 

                          11. Your rights

                          • The right to be informed about how your personal information is being used 

                            • The right to access the personal information we hold about you

                              • The right to request the correction of inaccurate personal information we hold about you

                                • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

                                  • The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

                                    • The right to request that we transfer or port elements of your data either to you or another service provider

                                      • The right to complain to your data protection regulator 

                                      If you wish to exercise your rights, share a comment or concern, or just have a question, please contact us at contact@roccamore.com.

                                      12. Changes to this privacy policy

                                      We reserve the right to modify this privacy policy at any time, so please review it frequently.

                                      13. Questions and contact information 

                                      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at contact@roccamore.com.


                                      Do you want a cookie?

                                      We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies, to our privacy policy and terms and conditions if you continue to use our website. You can always change your preferences in the privacy policy section. 

                                      Cookies are small text files that can be used by websites to make a user's experience more efficient.

                                      Your consent applies to the following domains: www.roccamore.com, www.roccamore.se 

                                      SHIPPING INFORMATION

                                      Free shipping within Denmark, Sweden, and the EU. For shipping costs outside of the EU (including Norway and Switzerland), a shipping fee will be displayed during checkout, after your shipping information is entered.

                                      All orders placed before 12 pm will be processed the same working day. All orders placed after 12 pm, on the weekend, or on bank holidays, will be processed the next working day. Delivery time is 2-3 working days within Denmark and Europe. The estimated delivery time for the rest of the world is 5-7 working days. All orders will be shipped via GLS, UPS, or a similar freight forwarder.

                                      Once your order is dispatched from Roccamore ApS, you will be notified via the email address that you provided during checkout. The notification email is sent from our warehouse, TMC Lager & Logistik, and includes details about your unique tracking ID, as well as details regarding the freight forwarder.

                                      Should you still have questions about the delivery, kindly email us at contact@roccamore.com, and we will strive to reply to your request within 24 hours.

                                      Taxes & Duties

                                      All delivery costs are paid by the customer in all countries, except Denmark and EU. When applicable, it is the customer's responsibility to pay any relevant fees, taxes, and/or duties in the country of import. Roccamore ApS is not responsible for any shipping delays caused by outstanding import taxes.

                                      Insurance

                                      Shipments are sent without insurance and Roccamore ApS cannot be held accountable for any lost packages.

                                      RETURN AND EXCHANGE POLICY

                                      If you are not completely satisfied with your purchase, we offer a 14-day free return and exchange service in Denmark and Sweden. For countries outside Denmark and Sweden, it is the customer’s own responsibility to cover shipment costs related to returning a product, unless otherwise agreed. This includes pre-orders, with the 14-day return and exchange service starting on the date the product is shipped. 

                                      Please note, we can only provide 1 free return and 1 free exchange per order. If you exchange a product, the 14-day policy begins from the date of the original purchase.

                                      With the exception of faulty goods, all items must be returned to us in the same sellable condition as received. All goods must be returned unused and in their original, undamaged packaging (including shoeboxes and dust bags.) In addition, while trying on your shoes we strongly recommend trying them on a carpeted area before wearing them outside. Shoes with any general damage; including worn, soiled, altered, and/or damaged soles, will not be accepted. 

                                      Gift cards are non-refundable. If you return a product purchased with a gift card, your gift card will be re-activated.

                                       How to return and/or exchange a product

                                      • Ensure that you return the item(s) within 14 days of receipt.
                                      • Fill out the enclosed return form and include it in your return package.
                                      • For returns in Denmark, you will get a GLS return label with your package. If you are missing your return label, you are welcome to request one here.
                                      • For returns from Sweden, please request a return label here.
                                      • For returns outside of Denmark and Sweden, please choose the most convenient shipping option for you and send the package to the following address:

                                        Roccamore 
                                        C/O TMC Lager & Logistik
                                        Vintapperbuen 29
                                        4070 Kirke Hyllinge
                                        Denmark

                                      • Refunds are issued 3-5 days after receiving the returned product safely.
                                      • For returns from outside the EU, it is the customer’s responsibility to cover any import taxes related to accepting the goods back in Denmark.
                                      • If you live outside the EU, you will also receive a pro-forma invoice with your delivery. Remember to enclose this with your return.
                                      • If you request a refund: please allow 1 to 7 days, after receiving our refund notification, for the funds to be available in your account. Processing times vary between banks and it may take a few extra days if your bank is in another country. Please note, we can only process refunds back to the original form of payment.

                                      Faulty Goods

                                      Items are classified as faulty if they are received damaged or where a manufacturing defect occurs within 24 months of purchase. Please note that if the shoes are damaged as a result of wear and tear, they will not be considered faulty. Shoes returned with malfunctioning zippers and odd stitching are also not considered faulty. When possible, we will offer to repair shoes or replace them with the same or similar style/model. You will receive a refund if the item cannot be repaired or replaced with a similar style/model.

                                      Important Information

                                      • All items are checked for quality before being sent to the customer. If you receive items that are not in perfect condition, please contact us within 48 hours of receiving them. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoeboxes should also be protected as they are considered part of the product.
                                      • PolitikenPlus does not apply to shoes that have already been discounted, or that are part of a limited edition campaign or production.
                                      • Gift cards cannot be used in combination with other discounts or campaign codes, and are non-refundable.

                                      For any questions please contact us at: contact@roccamore.com

                                      COOKIE DECLARATION